At FlashCart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please review the following guidelines to ensure a smooth return or exchange process.
Return Eligibility
– You may return most new, unused items purchased from FlashCart within 7 days of delivery for a full refund or exchange.
– To be eligible for a return, your item must be in its original condition, with all tags and packaging intact.
– Certain items, such as perishable goods, personalized products, and clearance items, may not be eligible for return. Please check the product description for any specific return restrictions.
Return Process
– To initiate a return, please contact our customer support team at flashcart.pk@gmail.com within 7 days of receiving your order. Please include your order number and a brief explanation of the reason for the return.
– Once your return request is approved, we will provide you with a return authorization number and instructions for returning the item.
– You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Refunds
Upon receiving your returned item, we will inspect it to ensure that it meets our return eligibility criteria. Once approved, we will process your refund to the original method of payment.
– Please allow 7 days for the refund to be credited to your account, depending on your payment provider’s processing time.
Exchange Process
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your desired exchange in your return request.
– Once we receive your returned item, we will process the exchange and ship the replacement item to you. You may be responsible for any price difference and shipping costs associated with the exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at flashcart.pk@gmail.com with photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or offering store credit.
Contact Us
If you have any questions or concerns about our return and exchange policy, please contact us at flashcart.pk@gmail.com. Our customer support team is here to assist you.
